Billing Support Specialist

Job Locations US-CA-San Diego



This position is responsible for processing correspondence, fax, email, and voicemails while maintaining patient confidentiality and accurately inputting patient data.


  • Process daily correspondence
  • Logging receipt date
  • Daily reconciliation of correspondence.
  • Uploading and documenting correspondence to patient accounts.
  • File retrieval via customer SFTP/fax/payor portals.
  • Data Entry
  • Eligibility of benefits and contacting patients.
  • Retrieval of clinical charts and demographic documentation.
  • Applying appropriate workflow to patient accounts.
  • Photocopy Explanation of Benefits (EOB)
  • Document denials in patient accounts.
  • Retrieval and electronic storage of documents from e-fax
  • Responsible for outgoing mail/fax
  • Responsible for logging voicemails to patient account.
  • Other duties and responsibilities as assigned
  • Scanning



  • Ability to adapt in a fast-paced work environment and ability to change tasks based on priority or direction from management
  • Ability to work independently
  • Ability to analyze and make informed decisions
  • Maintains professional personal appearance
  • Ability to interact professionally on all levels
  • Able to analyze problems and provide feedback to management on strategy for efficient solutions
  • Initiative required to learn company organization and procedures
  • Adhere to company HIPAA confidentially and privacy compliance policies, business and professional ethics, Employee Handbook, and company/department policies and procedures
  • Experience using Microsoft Office
  • PDF (formatting and editing in Adobe Acrobat or equivalent)
  • Position requires HS or GED equivalent
  • Type 45 wpm, 10-key by touch
  • Ability to operate office equipment
  • Candidate must be able to provide documentation to support ability to work in the United States within the federal legal guidelines



Golden Hour appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.




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