Technical Customer Service Representative II reports to the Customer Service Director and works closely with individual clients to identify basic, intermediate, and advanced needs. Once needs are identified, the application expert must see that these needs and expectations are met by using the resources available to the employee within the organization, with the objective being to achieve customer health.
BACKGROUND AND EXPERIENCE:
Technical level of knowledge normally acquired through a BS or BA level program in Management Information Systems, Computer Science, or related area or comparable work experience and college level courses and/or certificates. Must have 3 to 5 years of previous experience.
Ability to read, write and follow specific instructions in both written and verbal form.
Emergency Air Medical Services experience is helpful.
Experience as a technical trainer.
Proficient user of MS Windows environment (advanced certification desirable) Word and PowerPoint). High level of data reporting capabilities at expert level in MS Excel (out of 1 to 10 – must be 7) Knowledge of SQL a plus.
Must possess a comprehensive understanding of applications including, but not limited to: